Many QuickBooks users have reported facing a QuickBooks Crash Com error that causes the application to crash while working, opening or sending forms. This error is caused by updates from Microsoft and can be extremely frustrating as it can result in the loss of unsaved data. Repeated occurrences of this error can also damage the company file.
However, there are effective steps that can be taken to fix this error and prevent data corruption. This article provides a simple guide on how to fix the QuickBooks Crash Com error. You might see the following error message on your computer screen:
Causes of QuickBooks Crash Com Error
The QuickBooks Crash Com Error can occur while sending invoices to clients, but there are several other possible causes that can trigger this error. To understand why QuickBooks keeps crashing, we've compiled a list of potential reasons below:
- Synchronization issues with Windows or other components could be a reason for the error.
- Another reason could be damaged or missing Windows and MS Office components.
- Incorrect installation of QuickBooks accounting software could also cause the error.
- Accidentally deleting an important QuickBooks-related file can trigger the error.
- Firewall or antivirus software could interfere with QuickBooks desktop communication.
- Virus or malware infection could cause the QuickBooks Crash Com Error.
- Damaged Windows could result in crashing of the QuickBooks software.
- Missing Windows or QuickBooks components could lead to the QuickBooks Crash Com error message.
- The QuickBooks software may fail to connect with the email service or client.
Signs and Symptoms of QuickBooks Crash Com Error
The QuickBooks Crash Com Error can occur in various situations, so we've compiled a list of possible instances below:
- The error may occur while opening or emailing invoices.
- Attempting to attach a file could trigger the com error.
- The error may appear when trying to save something.
- Opening the check register could result in the crash com error.
- Trying to open a report could also trigger the error.
Methods to Rectify the QuickBooks Crash Com Error
If you've encountered the Crash Com Error in QuickBooks, it's crucial to resolve it quickly to avoid putting your business data at risk. Below are some effective troubleshooting methods:
Method 1: Update QuickBooks Desktop properly
An outdated accounting software can cause numerous errors, including the Crash Com error. It's important to keep QuickBooks desktop updated with the latest version to ensure the smooth functioning of advanced features. Here's how you can update QuickBooks desktop:
- Open QuickBooks and click on the Help menu, then select Update QuickBooks.
- Check the Reset Updates box to clear previous update downloads.
- Click Get Updates to start the download process.
- Once the download is complete, try restarting QuickBooks.
- Accept the terms and conditions to begin the installation process.
- If the error persists, try updating Microsoft Outlook to resolve the issue.
Method 2: Update Microsoft Outlook
- Firstly, open Microsoft Outlook and go to the File menu.
- Click on Office Account and then on Update Options.
- Update Microsoft Outlook to the latest version and click on Update Now.
Method 3: Set up Microsoft Outlook as the default mail application
- Click on the Windows icon and go to the Control Panel.
- Then click on Programs and Features.
- Click on Default Programs and then on Set your default programs.
- Click on Mail and select the Outlook option to set it as the default mail application.
- If the above method doesn't work, move on to the next solution.
Method 4: Add an email account to Microsoft Outlook
- Open Microsoft Outlook and click on the File menu.
- Then, select the Info option and click on Add Account to start setting up the email account. Enter the email address that you want to add when prompted.
- Then, click on Next.
- Wait until Microsoft Outlook selects the server, and then click Connect.
- Enter the password associated with your email address and click OK.
- Complete the setup by clicking OK.
- If QuickBooks is unable to detect Microsoft Outlook for any reason, follow these steps:
Method 5: Adjust mail settings
Incorrect email configuration can lead to QuickBooks crashing while sending invoices. To prevent any technical issues with email settings, follow the steps below carefully:
- Open the Control Panel by clicking on the Windows icon.
- Click on the User Account option followed by Mail and Microsoft Outlook.
- Go to the Profile tab and select Show Profile.
- Choose the Outlook option from the list.
- If you have checked the Always use this profile checkbox, select Prompt for a profile to be used instead and click on Apply.
- Now, mark the Always use this profile checkbox.
- Click on Apply and then on OK to save the changes.
Conclusion
We have listed all the effective troubleshooting methods to help you resolve QuickBooks crash com error. If you face any difficulty while following these methods, you can contact us at 1-800-615-2347. Our customer support team for errors troubleshooting is available 24/7 to provide you with the best assistance.
