In today’s world of software, QuickBooks is an optimal name. This is considered as one of the best accounting software during the present time. It is a big rescuer to all business firms of all sizes. From small to big, QuickBooks is the most reliable software when it comes to employee payroll, business expenses, bookkeeping, generating invoices, filling taxes and what not. Because of its flexible nature, the software is able to cater to the requirements of various businesses and freelance individuals.
But, just like any other software, QuickBooks too gets dysfunctional sometimes due to several technical issues that arise. One such error is the QuickBooks Payroll update error 15311. In this tech blog, we will discuss in detail about this error and the ways to get rid of it.
What is QuickBooks Payroll Update Error Code 15311?
This payroll error occurs when the users of the software is unable to refresh the QuickBooks properly. Upon the occurrence of this error, the users can see the following error message on the system screen: “QuickBooks update cannot be completed successfully and cannot connect to QuickBooks Payroll.”
Causes of QuickBooks Payroll Update Error Code 15311
Several causes result in Payroll Update Error Code 15311 in QuickBooks. Some of them are as follows:
- Corruption in the downloaded file of the QuickBooks software.
- The process of installation of the software is incomplete.
- The QB-related files or software has been infected by malware or virus.
- Some files are missing from QuickBooks.
- QuickBooks related files are maliciously deleted by some kind of corrupt program.
- The corruption of Windows registry files.
What are the ways in which the QuickBooks Payroll Update Error Code 15311 can be fixed?
Don’t get worried about the error occurring in your system. Here’s a list of quick and easy solutions to the error:
Solution 1: A Digital Signature Certificate is to be downloaded and installed.
- First, press the Windows key. In the Search box, type “QBW32.exe.”
- Click on More Results, if the required file is not found.
- Next, click on the Computer icon.
- Right click on the QBW.exe file and then click on Properties.
- Now click on the Digital Signature button.
- Also hit a click on Details.
- In the Digital Signature window, select the option View Certificate.
- Lastly, when the certificate window appears, click on Install Certificate.
- Now Finish the process.
- Restart the system to allow the changes to take place.
- Open QuickBooks and check if the error still persists.
Solution 2: Get a proper check of the Internet Explorer Settings.
Note: For this solution, the Internet Explorer needs to be the system’s default browser.
- Firstly, make sure that the date and time settings in the system is set correct. Rectify if required.
- Next, verify the Cipher Strength.
- Visit the official website of Intuit.
- Press the Alt key. This displays the Menu Bar.
- From Menu Bar, click on File > Properties.
- The user needs to check the number under connection and then phrase “bit encryption”.
- Through Tools, update the settings.
- Go to the Internet Options.
- Delete all the existing temporary files.
- Now, select Connections > LAN Settings.
- The user now needs to select the checkbox which is next to Automatically Detect Settings.
- Move to the Advanced tab and mark SSL 2.0 and SSL 3.0.
- Keep in mind, TLS 2.0 should remain unchecked. If it is marked, the checkbox needs to be cleared.
Solution 3: Manually troubleshooting the error
Note: If in some circumstances, the aforementioned solutions fail to work, the user needs to try troubleshooting the error manually.
- Firstly, the user needs to make sure that the subscription of QuickBooks is activated.
- When it is done, the QuickBooks desktop should be updated to the latest version available.
- The Payroll service key must be checked properly. It must be correct.
- Lastly, reboot the system.
Solution 4: Uninstall the QuickBooks Desktop related entries.
- First hit a click on Start > Control Panel > Programs and Features.
- In the new window, the user needs to search for the Error code 15311
- After this, press the QuickBooks related entry.
- And then hit a click on uninstall/change heading.
- Follow the instructions displayed on the screen to complete the procedure of uninstallation.
Solution 5: The user can even try Updating the Windows
Note: If the Windows version you are using is outdated, it can often lead to the occurrence of Error 15311.
You need to update the latest release of Windows and it’s component then, this helps in clearing bugs and introduces additional features to the windows.
Conclusion
The aforementioned solutions provide by our experienced team of professionals prove to be more than enough to solve the QuickBooks error 15311. But, in case if you stuck somewhere or struggling with any other issue, you can feel free to reach our QuickBooks payroll error support team.
We are available 24*7 at your service. Call us at 1-800-615-2347 to reach our team of experts for speedy and accurate resolutions to your queries and problems.
