The Payroll Error 15101 is an update error encountered in QuickBooks. This error can be caused due to wrong internet settings or due to an outdated digital signature certificate. Users can try out a handful of troubleshooting solutions to fix this QuickBooks error code 15101. Thus, keep reading!
What is QuickBooks Payroll Error 15101?
This error is an error that typically occurs when you are trying to update QuickBooks or download payroll updates. It is often accompanied by an error message that says, "The update program cannot be initialized."
Factors behind QuickBooks Error 15101
- An outdated digital signature certificate.
- Incorrect Internet settings.
- Internet Explorer is not the default web browser.
- Some third-party apps might be causing Error 15101.
Troubleshooting QuickBooks Update Error 15101
To resolve QuickBooks Error 15101, you can try the following troubleshooting steps:
Method 1: Run QuickBooks Reboot.bat File
- First, shut down QuickBooks Desktop.
- Right-click on the QuickBooks icon and choose "Properties," then click on "Open File Location."
- Search for "Reboot.bat" file and right-click on it.
- Then, click on "Run as Administrator."
- When the process culminates, run QuickBooks as an admin.
Method 2: Set Internet Explorer as the Default Browser
- Run Internet Explorer.
- Click on the gear button.
- Now, go to Internet Options.
- Head to the Programs tab and then click on the Make Default icon.
- Then, hit on Ok to save the changes.
Method 3: Check your internet explorer settings
- Press the "Win" and "R" keys and type "INETCPL.CPL" in the Run window.
- Hit the "Ok" tab.
- Now, click on the "General" tab, then follow up on the "Delete" option.
- Checkmark "Temporary Internet Files and Website Files."
- And then hit the "Delete" tab.
- Hit a click on the "connections" tab.
- Advance to the "LAN settings."
- Pick the option to 'detect settings' and then hit the 'Ok' tab.
- Move on to the Advanced tab, and then visit the security option.
- Click on the Use TLS 1.2 option.
- Ensure that the options to Use TLS 1.0 and TLS 1.1 are unmarked.
Method 4: Installing digital signature certificate
- Click on the stat button and search for the "QBW32.exe" file.
- Right-click "Properties."
- Opt for "digital signature" and choose "Intuit Inc.".
- Hit on "view certificate" in the "details" section.
- Go to the "certificate window."
- Click on "install certificate."
- Hit on "Next".
- Click on “Finish”.
Final Words
The various fixes for QuickBooks Payroll Error 15101 explained in this article should be helpful for readers. If you are still coming across this error, then get in contact with our QuickBooks desktop error support experts at the helpline 1-800-615-2347.
